Refund & Cancellation Policy

SRS Global School, Meerut is committed to providing a clear and transparent process for online payments made through its website and associated payment services. This Refund & Cancellation Policy explains the general approach followed for payments made for admissions, applications, school fees, services or other purposes through the website.

This policy should be read together with the school's applicable admission rules, fee structure, fee-related instructions, Terms & Conditions and other applicable policies.

1. Online Payments

SRS Global School may provide online payment facilities through an authorised payment gateway, ERP system or other payment service provider.

Payments should be made only for the intended purpose and after verifying the payment amount and relevant details. Users are responsible for providing accurate information while making a payment.

2. Cancellation of Applications or Services

Cancellation of an admission application, registration, service or other request does not automatically create a right to a refund.

Any cancellation or refund request will be considered in accordance with the applicable school rules, admission conditions, fee structure and other instructions applicable to the particular payment.

3. Refund Eligibility

Refunds, where applicable, will be considered based on the nature and purpose of the payment and the applicable rules of SRS Global School.

Important: Certain fees, charges, registrations, applications or other payments may be non-refundable where this is specified in the applicable admission or fee-related terms.

Nothing in this policy should be interpreted as creating an unconditional right to a refund where no such right exists under the applicable school rules.

4. Failed or Unsuccessful Transactions

If a payment attempt is unsuccessful and the amount has not been debited from the user's bank account, the user may make another payment after confirming the transaction status.

If the amount has been debited but the payment status is shown as failed, pending or unsuccessful, the user should avoid making repeated payments until the transaction status has been verified.

Such transactions may require verification with the payment gateway, bank or other payment service provider before any further action is taken.

5. Duplicate Payments

If a user believes that the same payment has been made more than once, the user should contact the school with the relevant transaction details and supporting payment information.

Any duplicate-payment issue will be reviewed and handled in accordance with the applicable payment records, school rules and payment service provider procedures.

6. Refund Processing

Where a refund is approved, the refund process may be initiated through the applicable payment gateway, bank or other payment service provider.

The time taken for the amount to reflect in the user's account may depend on the payment gateway, banking institution and other factors outside the direct control of the school.

The school does not guarantee a specific number of working days for the completion of every refund unless a specific timeline has been communicated separately for the relevant transaction.

7. Payment Gateway and Banking Charges

Any applicable payment gateway, banking or transaction charges, where imposed by the relevant service provider, may be subject to the terms of that provider.

The treatment of such charges in case of cancellation or refund will depend on the applicable transaction terms and school rules.

8. Refund Request and Required Information

For payment-related queries or refund requests, the user may contact the school using the contact details provided below.

To help us investigate a transaction, the user may be asked to provide details such as:

Name of the applicant/student/parent, where applicable
Date of payment
Amount paid
Transaction ID or payment reference number
Payment receipt or transaction confirmation, where available
Relevant application or admission details, where applicable

Users should not share passwords, PINs, CVV numbers, OTPs or other confidential banking credentials with the school.

9. Payment Disputes

If a user identifies an incorrect, duplicate, failed or disputed transaction, the matter should be reported to the school as soon as reasonably possible.

Depending on the nature of the transaction, the user may also need to contact the relevant bank or payment service provider for transaction-level assistance.

10. Changes to This Policy

SRS Global School may update this Refund & Cancellation Policy from time to time to reflect changes in its payment procedures, services, applicable rules or other operational requirements.

Any updated version will be published on this website with the revised "Last Updated" date.